BOOKINGS POLICY
DEPOSITS
All appointments can be booked online or in-salon. All clients are requested to pay a booking deposit of at least 50% to secure your appointment, although selected services require payment in full at the time of booking. If you opt not to pay for your appointment on any of our online booking facilities, you will receive instructions via email from us requesting the deposit to be paid either via BACS transfer into our business account, in cash or by card in-salon, at least 48 hours prior to your appointment. Your deposit will always be deducted from your final bill. Balance must be paid in full on the day of your appointment by cash, card or via BACS transfer.
NO-SHOWS & LATE CANCELLATIONS
No-shows or appointments cancelled without 48 hours notice will result in the deposit or full payment on selected services, being forfeited. We reserve the right to charge 100% of the treatment fee, which will be applied to your account and charged to you on your next visit to the salon. Multiple rescheduling of appointments, cancellations and no-shows will lead to you being requested to pay a non-refundable full charge for your appointment in order to book further appointments with us.
LATENESS
In the event that we are fully booked, failure to arrive on time for your appointment with adequate time to carry out the treatment may result in having to shorten your appointment in order to finish on time for our next Guest. If you are extremely late we may be unable to carry out the treatment. Whether we have to shorten or cancel your appointment due to lateness, we still reserve the right to charge you the full treatment fee.
PAYMENT METHODS
We accept cash and BACS transfer as payment methods. Card payments as well as Pay-In-3 payment methods are available upon request and will both incur a small fee.
REFUNDS
All deposits and full payments are fully refundable if you cancel at least 48 hours (or 72 hours for hair extensions) prior to your appointment. Refunds will be processed back to your original payment method which we aim to be issued back to you within 7 calendar days though we promise to make all refunds within 14 calendar days.
PREMIUM APPOINTMENTS
Premium Appointments for selected services are available upon request. This service is for those that require a private home appointment, a Sunday appointment, an early morning or late night booking. Premium Appointments must be paid in full in advance and the final bill is completely dependant on the service selected, time and location.
PATCH TESTS
Under no circumstances will we carry out a brow lamination, lash lift or brow/lash tint service without a 48 hour patch test here at Ariela London. This is for your safety to ensure that you don't have an adverse reaction to any of the ingredients in the products. The patch test will be required if;
- you are a first time client
- you have not had this treatment with us for 6 months
- you have had the Covid-19 vaccine
- the formulas of any of these products are altered in any way
CLIENTS UNDER 18
Clients under the age of 18 must have a Parental Consent Form and a Consultation Form signed by a parent or guardian to consent to the treatment being carried out. All minors under the age of 16 must be accompanied by an adult and they are prohibited from most chemical treatments. Please enquire before booking.
BRINGING COMPANY
Both our salon locations have very limited seats in the main waiting area and we are trying to be responsible with our capacity during the current Covid-19 pandemic. We really want you to enjoy your experience so all appointments are one-on-one for both privacy and ambience. Your technician also needs to be able to have the space to work comfortably without distractions. As such, you are required to attend your appointment alone.
CHILDREN
Creating a relaxing atmosphere is important for both our Guests and their technician, as is Health & Safety in the salon. We work with all kinds of equipment that can easily be damaged and products that we do not wish to expose children to. Regrettably, we cannot have children present at your appointment and children under the age of 13 cannot be left alone in the main waiting area as they will be unsupervised in a busy building.
PHOTOGRAPH DISCLAIMER
If opting in to have a photograph or video taken, we have full ownership of the photograph or video, which may be used on any/all of our social media platforms and/or website.
ADDITIONAL HAIR EXTENSIONS POLICY
DEPOSITS
You must be absolutely certain you wish to proceed with the hair extensions fitting prior to booking your appointment, as hair extensions are ordered and prepared according to each individual's requirements. Therefore, hair extension appointments require an initial non-refundable deposit of at least 50%. This deposit will be deducted from your final bill. The balance must be paid in full on the day of your appointment. No-shows or appointments cancelled without 72 hours notice, will result in part or all of the deposit being forfeited depending on the exact hair extension service selected.
Additionally, as the hair extensions are specially ordered, reserved and/or prepared in advance for each individual client, once the deposit is paid and the order is received, those hair extensions now belong to you. Should you choose to cancel the appointment altogether, you will still be expected to pay the remaining balance allocated for the actual hair extensions and once this is received, you may collect the extensions or have them posted to you. Until that balance is paid, the deposit and hair extensions will be held onto by the salon for a maximum of 30 days before forfeiture is assumed.
RESCHEDULING & CANCELLATION
72 hours notice is required for the rescheduling of hair extension appointments. Appointments rescheduled with less than 72 hours notice will result in part or all of the deposit being forfeited as a late cancellation fee. In the event that we reschedule or cancel your appointment, you may request a refund if required.
LATENESS
In the event that we are fully booked, should you arrive far too late for your appointment where there is inadequate time to carry out the service, this will mean that we will have to book out a second appointment slot for you. As a result, an additional £150 will be required in advance to secure another appointment slot. Should you choose to cancel your appointment altogether, part or all of the original deposit will be forfeited.
Our hair extensions pricelist is a guide only. Prices vary according to individual requirements and changes on the day of your appointment. A hair extension consultation is required prior to booking an appointment to assess hair health, establish a suitable fitting method, carry out a precise colour matching service and to achieve an accurate quotation. Should you wish to go ahead with booking an appointment, your consultation fee along with the 50% booking deposit will be deducted from your final bill.
Micro Rings move-up or rotation maintenance appointments must be booked up to 6-8 weeks after your initial appointment to avoid any strain or damage to the natural hair. Anything exceeding 8 weeks will be classed as a full removal and new set.
We are always on hand to advise on how to look after your hair extensions correctly. At the time of any rotation maintenance or removal service, if there is matting to the hair extensions an un-matting hourly charge will be added onto your final bill.
ISSUES WITH YOUR EXTENSIONS
About the product
Hair extensions are a physical product, ordered and prepared specifically for each individual client. For hygiene reasons, once hair extensions have been fitted and worn, they cannot be returned, exchanged, or refunded.
About the service
There is no patch test available for hair extensions. While we always carry out a full consultation to select the most appropriate method for your hair type, it is not possible to know in advance exactly how an individual will react or get on with a particular method, as this varies from person to person.
If you find you are not getting on with your chosen method, we will always try to make reasonable adjustments where possible. Where a method was agreed between stylist and client in advance and the installation was carried out correctly and with reasonable care and skill, we do not offer refunds on the service simply because a method did not suit personal preference, due to the length of time taken to carry out these hair extension appointments, coupled with the fact that all hair extensions are specifically ordered and customised during each appointment for each individual client.
Possible side effects
There is no patch test available for hair extensions. During your consultation, we will discuss the most suitable method for your hair type and history, but it is not possible to know in advance exactly how an individual will respond to a particular method, as this varies from person to person. Although rare, some clients may experience the following, particularly in the days following installation:
• Tenderness or tenderheadedness
• Mild tension or sensitivity around the scalp
• Temporary irritation eg. spots/bumps, itchiness, particularly for clients who aren’t used to micro beads or cornrows or those with more delicate or previously stressed hair or scalp (for example, following long term use of braids, locs or weaves)
• Allergic reaction to metal, particularly aluminium and copper
These effects are usually temporary and tend to be a short-lived response to installation. If you experience anything beyond mild, temporary discomfort, please contact us as soon as possible so we can take a look. By confirming your hair extension appointment, you acknowledge and accept that these side-effects are a possibility and do not warrant a refund should any of these arise.
Please tell us in advance if:
• You have experienced hair loss, scalp sensitivity, or thinning in any areas
• You have had a previous reaction to extensions, braiding, or weaving
• You have any other condition that may affect how your scalp responds to tension or installation areas
• You have any metal allergies, particularly aluminium or copper
This information helps us select the safest method for you and take any extra precautions needed.
If you have any issue with your hair extensions, please contact us in writing at info@arielalondon.com with photos within the 7 days following your appointment in order for us to be given a fair opportunity to make an assessment. You will be required to come into the salon so that we can see the hair in person, find a suitable solution for you and make adjustments or replacements, if necessary. Failure to do so will exempt you from any entitlement to any partial refund or any form of a claim should the issue arise. Ariela London will not be held responsible for any hair extensions that have been modified in any way eg. cut, bleached, coloured, used toner/purple shampoo on outside of your appointment or if the condition deteriorates due to poor hair management and will therefore not replace the extensions nor will they warrant any form of refund or claim should an issue arise.
We cannot guarantee the use of Ariela Hair or Nude London hair extensions whilst on holiday/in warmer climates for various reasons, including discolouration of the hair when coming into contact with swimming pool chlorine and the hair drying out through excess heat. We strongly advise all customers using hair extensions to avoid both submerging hair in chlorine and sea water as this can damage hair and hair colour. Use a hard water treatment, hair care containing SPF sun protection, tie hair up and cover with a swimming cap as a precaution.
By booking an appointment with us, you confirm that you agree with this Booking Policy along with Terms & Conditions and all other policies listed on this website (www.arielalondon.com). This includes bookings made in person, over the telephone, via text message, email and online via our booking system or any other digital medium. We reserve the right to amend our prices and policies whenever required and without prior notice. Any exceptions to the above policy are completely at the owner's discretion.