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Access to the website and the purchase of products and services available through this website are subject to the following terms, conditions and notices (the ‘Terms of Service’). By using the services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the services without notice. We will not be liable if for any reason this website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this website.

By placing an order online with you are offering to purchase a product or service and subject to these terms and conditions. All orders are subject to availability and confirmation of the order price.

When placing an order you undertake that you are 18 or over, all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

Ariela London is responsible for all card and PayPal transactions made on our website. All credit card details are entered on a secure page and are transferred using SSL to secure and encrypt all data.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

We at Ariela London make every effort to update our products available for purchase. However, if for any reason this is not implemented we will contact you immediately via email giving you two options; wait for the product to be available with an expected delivery date or cancel your order with a full refund credited directly to the credit or debit card used to place your order.

UK delivery options include Royal Mail Special Delivery (guaranteed by 1pm next working day). Guaranteed Saturday delivery is available as an add-on to the Special Delivery™ service for orders placed on Fridays. Guaranteed Saturday delivery ensures that your item is delivered by 1pm on Saturday. In the unlikely event that your item is not delivered on time, we will refund the additional surcharge for Saturday delivery.

These delivery times do not apply to customised products or services. Customised products or services usually have a processing time of 10 – 14 days in addition to the delivery time, unless stated otherwise.

More information on delivery can be found on our Delivery Policy page.

PLEASE NOTE: Due to the current worldwide Covid-19 pandemic, we are unable to guarantee the above delivery timings as there have been reported postal delays with the Royal Mail as well as our International couriers. Ariela London will not be held liable for any inconveniences caused by delayed deliveries by our delivery partners and therefore will not be offering compensation for any orders not delivered within the stated timeframes during this period.

Ariela London copyright and the content of all the software, website, pages and images relating to website are owned by and licensed to Ariela Hair & Beauty Ltd and may not be used, copied or changed without our authorization. This copyright includes the design of website and all content displayed including but not limited to text, photographs and videos. Ariela London, and our logos are trademarked and are exclusively owned by Ariela Hair & Beauty Ltd and under no circumstances can be used by anyone.

Our privacy policy, which sets out how we will use your information, can be found on our Privacy Policy page. By using this website, you consent to the processing described therein and you warrant that all data provided by you is accurate and up to date. You are responsible for maintaining and promptly updating account information for accuracy and completeness.

If you have a complaint about Ariela London, please contact us via email on and we aim to respond to you within 48 hours of receipt.


These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.


The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Ariela Hair & Beauty Ltd. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Ariela Hair & Beauty Ltd.

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